FAQ

Dear guest, 

Please find below the answers to the most common questions. 

If you have other questions or need specific information, please let us know.

Q: What is the closest airport?

     A: Alicante and Murcia International are both equally close.

Q: Where I can find the cheapest flights?

     A: We advise using Kayak for cheapest flights.

Q: How can I book the apartment? 

     A: Booking is done directly on our website by clicking thebutton, (situated on top of the pages). Payment is done via PayPal. If you do not have Paypal, let us know.

Q: Do I need to pay in full at the time of booking? 

     A: We have a deposit scheme that allows bookings by paying a 30% deposit. The balance of 70% needs to be paid 1 month before the booked date.

Q: Is the price per person?

     A: No. Price is per apartment, not per person.

Q: How many guests can accommodate?

     A: For the best experience, we recommend it for up to 4 guests. The apartment can accommodate Max 5 guests.

Q: We are 6 people in total, including children. Can the apartment accommodate us? 

     A: Sorry, but the apartment is designed for max 5 guests. Unfortunately, we cannot accommodate more than 5 guests (adults and children).

Q. Does the apartment offers towels and bedding? 

     A: Yes, the apartment provides towels, bedding, flipflops, beach chairs other beach articles.

Q: How many nights are included in a week?

     A: 7 nights

Q: How do I get the keys? 

     A: Our manager in Spain will hand you the keys during the check-in process.

Q When will I get the contact details of your manager in Spain?

     A: Once the 70% balance is paid, we will send you the Guest pack that contains important details regarding your stay, including contact details of our manager in Spain.

Q: How far is the supermarket?

     A: There are 3 supermarkets within 7 min walk.  The closest one is just 3 min walk. See it on the map here

Q: How far are the restaurants? 

     A: At 4 min walk is the promenade and the beach. Along with it, there are lots of restaurants, pubs, and bars, shops.

Q: Does the price include food, flights, and transfers?

     A: No. Price is for accommodation only.

Q: Is there a pool?

     A: As the apartment is only 4 min walk to the beach, there is no pool.

Q: Is there a water park? If so, how far is the water park? 

     A: Yes. Torrevieja has 2 water parks: Aquapolis (buy bus B, C and G, or 30 min walk) and Aquapark Flamingo, (by bus B and G). The bus can be taken from next to the main bus station, address: Calle del Mar, 40, Torrevieja.

Q: Is aircon/heating in the apartment? 

     A: Yes. The apartment has 2 x Mitsubishi aircon units (in the living room and master bedroom) that can heat or cool the apartment. Also, the second bedroom has a ceiling fan.

Q: Is there a fridge and iron?

     A: Yes. The apartment has a fridge freezer and a steam iron/ironing table.

Q: Is the building/apartment wheelchair friendly? 

     A: The building has a ramp and lifts so is accessible to wheelchair users. We had quests that were wheelchair users, but the apartment has no specific facilities for accessibility. 

Q: Can I watch TV channels from my country?

     A: Yes. Both TVs have premium HD IPTV subscriptions and provide a wide selection of international channels. 

Q: Why sometimes TVs image is sometimes freezing for a few moments? 

     A: The TV channels are delivered via an IPTV service/contract. As signal delivery is based on servers load, at times due to circumstances, the servers can be overloaded, resulting in a lag. Changing channel for a brief moment usually sort the issue.

Q: Is the internet speed enough for 5 of us? 

     A: Yes. The internet offers an ultrafast fibre connection of 300Mbps that is plenty for any online activity.

Q: What is the closest bus station?

     A: The main bus station is just 6 min walk from the apartment. Find the bus station on the map here. Address: Calle del Mar, 40, 03182 Torrevieja, Alicante, Spain