FAQ


Dear guest, 

Please find below the answers to the most common questions. 

If you have other questions or need specific information, please let us know.

Q: What is the closest airport?

     A: Alicante is the closest airport. Also, Murcia international is not far either.

Q: Where I can find the cheapest flights?

     A: We advise using Kayak for the cheapest flights.

Q: How can I book the apartment? 

     A: Booking is done directly on our website by clicking thebutton, (situated on top of the pages). Payment is done via PayPal. If you do not have PayPal, let us know. We can also accept payments via Revolut.

Q: Do I need to pay in full at the time of booking? 

     A: We have a deposit scheme that allows bookings by paying a 30% deposit. The balance of 70% needs to be paid 1 month before the booked date.

Q: Can you reserve the apartment for us now, and we will pay the deposit next week/month?

     A: Unfortunately we cannot reserve the apartment without payment. Really sorry for any inconvenience.

Q: If I want to cancel the booking will I get my deposit back?

     A: We offer a full refund for cancellations requested in writing (email, messages) with at least 30 days before the booked date. No refund will be offered if the cancellation is requested with less than 30 days until the booked date. 

Q: Can I pay the balance later?

     A: The balance needs to be paid 30 days before the booked date. If for some reason you cannot pay the balance invoice on the due date, please contact us before the due date (30 days before the booked date) to avoid booking cancelled. 

Q: What will happen if I won't pay the balance on time? 

     A: Your booking will be cancelled.

Q: Is the price per person?

     A: No. Price is per apartment, not per person.

Q: Are utilities and cleaning fee included in the price?

    A: Yes.

Q: How many guests can accommodate?

     A: For the best experience, we recommend it for up to 4 guests. The apartment can accommodate max 5 guests.

Q: We are 6 people in total, including children. Can the apartment accommodate us? 

     A: Sorry, but the apartment is designed for max 5 guests. Unfortunately, we cannot accommodate more than 5 guests (adults and children).

Q. Does the apartment offer towels and bedding? 

     A: Yes, the apartment provides towels, bedding, flip-flops, beach chairs other beach articles.

Q: How many nights are included in a week?

     A: 7 nights

Q: How do I get the keys? 

     A: Our manager in Spain will hand you the keys during the check-in process.

Q When will I get the contact details of your manager in Spain?

     A: Once the 70% balance is paid, we will send you the Guest pack (guide) that contains important details regarding your stay, including the contact details of our manager in Spain.

Q: How far is the supermarket?

     A: There are 3 supermarkets within 7 min walk.  The closest one is just 3 min walk. See it on the map here

Q: How far are the restaurants? 

     A: At 4 min walk is the promenade and the beach. Along with it, there are lots of restaurants, pubs, bars, shops.

Q: Does the price include food, flights, and transfers?

     A: No. The price is for accommodation only.

Q: Is there a pool?

     A: As the apartment is only 4 min walk to the beach, there is no pool.

Q: Is there a water park? If so, how far is the water park? 

     A: Yes. Torrevieja has 2 water parks: Aquapolis (by bus B, C, and G, or 30 min walk) and Aquapark Flamingo, (by bus B and G). The bus can be taken from next to the main bus station, address: Calle del Mar, 40, Torrevieja.

Q: Is air con/heating in the apartment? 

     A: Yes. The apartment has 2 x Mitsubishi air con units (in the living room and master bedroom) that can heat or cool the apartment. Also, the second bedroom has a ceiling fan.

Q: What’s the optimum room temperature?

     A: For best comfort and health, recommended room temperatures are between 24 and 25 degrees Celsius in the summer and between 19 and 23 degrees Celsius in winter. Doctors recommend that the air conditioning systems are not operated below 23 degrees Celsius during the summer, because air conditioning draws moisture from the air, causing irritation to the mucous membranes of the nose and throat, a dry cough and a runny nose.

Q: Is there a fridge, iron, and hairdryer?

     A: Yes. The apartment has a fridge freezer, a steam iron/ironing table, and a hairdryer.

Q: Is the building/apartment wheelchair friendly? 

     A: The building has a ramp and lifts so is accessible to wheelchair users. We had guests that were wheelchair users, but the apartment has no specific facilities for accessibility. 

Q: Can I watch TV channels from my country?

     A: Yes. Both TVs provide a wide selection of international channels. 

Q: Why sometimes TV image is sometimes freezing for a few moments? 

     A: Changing channels for a brief moment usually sort the issue.

Q: Is the internet speed enough for 5 of us? 

     A: Yes. The internet offers an ultrafast fibre connection of 400Mbps synchronous (download/upload) that is plenty for any online activity.

Q: What is the closest bus station?

     A: The main bus station is just 6 min walk from the apartment. Find the bus station on the map here. Address: Calle del Mar, 40, 03182 Torrevieja, Alicante, Spain 

Q: How are the prices in Torrevieja? Is it an expensive resort?

A: Torrevieja is not only a touristic town but also home to approximately 90.000 inhabitants. As result, the prices are lower then in other resorts dedicated to tourism. You can even have a 3 course meal, menu of the day for under 10 euros.