FAQ

Dear guest, 

Please find below the answers to the most common questions. 

If you have other questions or need specific information, please let us know.

Q: What is the closest airport?

     A: Alicante and Murcia International are both equally close.

Q: Where I can find the cheapest flights?

     A: We advise using Kayak for cheapest flights.

Q: How can I book the apartment? 

     A: Booking is done directly on our website by clicking thebutton, (situated on top of the pages). Payment is done via PayPal. If you do not have Paypal, let us know.

Q: Do I need to pay in full at the time of booking? 

     A: We have a deposit scheme that allows bookings by paying a 30% deposit. The balance of 70% needs to be paid 1 month before the booked date.

Q: Is the price per person?

     A: No. Price is per apartment, not per person.

Q: How many guests can accommodate?

     A: For the best experience, we recommend it for up to 4 guests. The apartment can accommodate Max 5 guests.

Q: We are 6 people in total, including children. Can the apartment accommodate us? 

     A: Sorry, but the apartment is designed for max 5 guests. Unfortunately, we cannot accommodate more than 5 guests (adults and children).

Q. Does the apartment offers towels and bedding? 

     A: Yes, the apartment provides towels, bedding, flipflops, beach chairs other beach articles.

Q: How many nights are included in a week?

     A: 7 nights

Q: How do I get the keys? 

     A: Our manager in Spain will hand you the keys during the check-in process.

Q When will I get the contact details of your manager in Spain?

     A: Once the 70% balance is paid, we will send you the Guest pack that contains important details regarding your stay, including contact details of our manager in Spain.

Q: How far is the supermarket?

     A: There are 3 supermarkets within 7 min walk.  The closest one is just 3 min walk. See it on the map here

Q: How far are the restaurants? 

     A: At 4 min walk is the promenade and the beach. Along with it, there are lots of restaurants, pubs, and bars, shops.

Q: Does the price include food, flights, and transfers?

     A: No. Price is for accommodation only.

Q: Is there a pool?

     A: As the apartment is only 4 min walk to the beach, there is no pool.

Q: Is there a water park? If so, how far is the water park? 

     A: Yes. Torrevieja has 2 water parks: Aquapolis (buy bus B, C and G, or 30 min walk) and Aquapark Flamingo, (by bus B and G). The bus can be taken from next to the main bus station, address: Calle del Mar, 40, Torrevieja.

Q: Is aircon/heating in the apartment? 

     A: Yes. The apartment has 2 x Mitsubishi aircon units (in the living room and master bedroom) that can heat or cool the apartment. Also, the second bedroom has a ceiling fan.

Q: What’s the optimum room temperature?

     A: For best comfort and health, recommended room temperatures is between 24 and 25 degrees Celsius in the summer and between 19 and 21 degrees Celsius in winter. Indeed, doctors recommend that you should not operate air conditioning systems below 23 degrees Celsius during the summer, because air conditioning draws moisture from the air, causing irritation to the mucus membranes of the nose and throat, a dry cough and a runny nose.

Q: Is there a fridge and iron?

     A: Yes. The apartment has a fridge freezer and a steam iron/ironing table.

Q: Is the building/apartment wheelchair friendly? 

     A: The building has a ramp and lifts so is accessible to wheelchair users. We had quests that were wheelchair users, but the apartment has no specific facilities for accessibility. 

Q: Can I watch TV channels from my country?

     A: Yes. Both TVs have premium HD IPTV subscriptions and provide a wide selection of international channels. 

Q: Why sometimes TVs image is sometimes freezing for a few moments? 

     A: The TV channels are delivered via an IPTV service/contract. As signal delivery is based on servers load, at times due to circumstances, the servers can be overloaded, resulting in a lag. Changing channel for a brief moment usually sort the issue.

Q: Is the internet speed enough for 5 of us? 

     A: Yes. The internet offers an ultrafast fibre connection of 300Mbps that is plenty for any online activity.

Q: What is the closest bus station?

     A: The main bus station is just 6 min walk from the apartment. Find the bus station on the map here. Address: Calle del Mar, 40, 03182 Torrevieja, Alicante, Spain